FAQ's

Frequently asked questions

How long will it take to receive my order?

Approximately 2 weeks from the time you have approved the design but it is often quicker. Please allow extra time in the lead up to the end of the year.

What is the minimum order?

Screen Printed products have a minimum order of 50 per design.

Full Colour Digitally Printed Tea Towels have no minimum order.

Full Colour Digitally Printed Aprons and Bags have a minimum order of 20 per design.

What colours can we print in?

We have 13 standard colours in our screen printing range however, if you provide us your specific PMS colour we can print to match your style guide. Our screen printing ink is also available in metallic.

We also offer full-colour digital printing.

What format do you require for provided artwork?

We can accept your artwork as high resolution PDF, JPEG or specified adobe formats. Please check out Artwork Specifications. Alternatively you can Design Your Own via our Shop.

Where do you source your tea towels?

All our cotton products are manufactured specifically for us from ethically grown 100% organic cotton in India in a GOTS (Global Organic Textile Standard) certified factory we have been working with for many years.

 

We also use 100% environmentally friendly inks – 100% solvent, PVC and phthalate free with approval from the Soil Association of the UK, having successfully met the requirements of GOTS for non-organic chemical inputs for use in organic textile processing.

All of our items are designed and printed in Australia.

What sort of design can we do?

The possibilities are endless. We offer full-colour printing for colourful artworks or photographs as well as single or multiple colour screen printing for more graphic or text designs.

Please just check our Artwork Specifications for Print Ready Artwork or feel free to chat to our experienced designers about what is possible.

We can create a custom design for you for a design fee of $97.50. Our designers love to help create unique designs that can be as creative or as straightforward as you like.

Can you send me a sample?

Absolutely. We can send you a cotton tea towel, bag or apron sample free of charge. Just let us know what style of design you are after – screen printed or full colour digital. 

We can also include fabric swatches of our premium linen and linen-blend tea towel options.

Do you ship to PO Box addresses?

No, we do not ship products to PO Box addresses. We dispatch via courier and all orders require a signature upon delivery.

What will shipping cost?

We always provide a shipping quote when we quote your product order. Shipping varies between orders based on the number of boxes and destination. We have negotiated very competitive rates with our couriers to minimise the cost to you. 

What are your payment terms?

Payment in full must be received before order is dispatched.